SHIPPING POLICY
We are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for important details on processing times, shipping options, and delivery timeframes.
Processing & Shipping Times
- Orders are processed within 3-5 business days (excluding weekends and holidays).
- Once shipped, delivery times vary based on the selected shipping method and destination. Estimated shipping times are as follows:
- Ground Shipping: 3-5 business days (excluding locations)
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Carriers
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We use USPS, FedEx to ensure reliable delivery.
Lost or Delayed Shipments
- We are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances.
- If your package is lost or significantly delayed, please contact our support team at info@fliplipsip.com for assistance.
Incorrect Shipping Information
- Please ensure your shipping address is correct before completing your order.
- Orders shipped to incorrect addresses provided by the customer may not be eligible for reshipment or refund.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 30 days of delivery with photos of the damage and your order details.
RETURN & EXCHANGE POLICY
We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return policy from the date of purchase.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return must be initiated within 30 days of the purchase date.
- The item must be in its original packaging, and in the same condition as received.
- A valid proof of purchase (receipt or order confirmation) is required.
- Return shipping costs are the responsibility of the customer.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@fliplipsip.com with your order details.
- We will provide you with return instructions, including a return authorization number if required.
- Ship the item back to us at the provided return address. Please note that return shipping costs are the responsibility of the customer.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 8-10 business days.
- Shipping fees are non-refundable.
Late or Missing Refunds
If you haven't received your refund after the processing time, please check with your bank or payment provider. If you still need assistance, contact us at info@fliplipsip.com.
No Exceptions After 30 Days
Please note that we do not accept returns or offer refunds after 30 days from the purchase date, without exception.
For any questions or further assistance, feel free to reach out to our support team at info@fliplipsip.com.
Need Help?
Our customer support team is here to assist you with any questions.
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